We understand that sometimes customers may change their minds or face issues with digital product purchases. This Cancellation & Refund Policy explains the guidelines and procedures related to cancellations, refunds, and returns for all products purchased from Pdfnote.in. Our aim is to provide a fair, transparent, and hassle-free experience for all our users. Please read the following carefully before making a purchase.
1. Nature of Products Sold
Pdf Note exclusively offers digital educational products such as PDF notes, live tests, downloadable courses, and other study materials. Since these products are delivered instantly and electronically, they cannot be physically returned or exchanged like traditional goods.
Because digital content can be easily copied and shared, we maintain a strict no-cancellation and no-refund policy for most purchases once delivery has been confirmed. This helps us protect the copyright of the authors and maintain the affordability of our products.
2. Cancellation Policy
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Once you complete the payment for any product on Pdfnote.in, the order process begins immediately, and you will gain access to the digital materials.
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Due to the instant delivery nature, cancellation requests cannot be accepted after payment confirmation.
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If you face any technical issues during the payment process and the transaction fails or is incomplete, you may attempt the payment again or contact us for support.
3. Refund Policy
While refunds are generally not provided for digital goods after delivery, Pdf Note considers refund requests under specific conditions. These are:
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Duplicate Transactions: If you mistakenly pay more than once for the same product or course.
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Non-Delivery: If you have completed a successful payment but did not receive access to the digital product due to a technical fault on our part.
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Payment Errors: Any unauthorized or accidental charges made by payment service providers.
In any of these cases, you must notify us by sending a refund claim to our official email Pdfnote369@gmail.com within 3 working days of your purchase. Please include your order details, payment confirmation, and a clear explanation of the issue.
4. How We Handle Refund Requests
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Upon receiving your refund request email, our customer support team will promptly review the details and verify payment records.
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We may ask you to provide additional information or screenshots if necessary for speedy resolution.
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If the claim is valid and falls under our refund policy, the refund will be processed within 7 to 10 business days.
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Refunds will be credited back to the original payment method used for purchase, such as debit card, credit card, UPI, or digital wallet.
5. Cases Where Refunds Are Not Provided
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Refunds will not be issued in cases of buyer’s remorse, change of mind, or accidental purchases after delivery of the product.
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If you have accessed, downloaded, or started using the digital product, refunds are not applicable.
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If technical difficulties prevent the use of purchased content due to the user’s device or network, refunds are not guaranteed.
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Refunds will also not be provided if the refund request is submitted after the 3 working days deadline mentioned.
6. Partial Refunds and Exchanges
Since our products are digital and non-returnable, we do not offer partial refunds or product exchanges. Every purchase is considered final once processed, except in circumstances covered above.
7. Technical Support
If you encounter any difficulties accessing your purchased PDF notes, live tests, or downloads, please contact us immediately. We are committed to resolving legitimate technical concerns as swiftly as possible at no extra cost to you.
8. How to Contact Us for Refunds or Cancellation Queries
For all refund-related questions or assistance, please reach out via email:
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Email: Pdfnote369@gmail.com
Include these details in your message: order ID, date of purchase, product name, payment mode, and a description of the issue. Our support team will aim to respond within 24-48 hours.
9. Our Commitment to Fairness
Pdf Note values honesty and transparency. We strive to balance copyright protection for creators with customer satisfaction. We appreciate your understanding of our refund limitations, which help us maintain affordable study materials for all students.
10. Policy Updates
We may update this Cancellation & Refund Policy occasionally to reflect changes in business practices or legal requirements. Any significant revisions will be posted on this page, and your continued use of Pdfnote.in implies acceptance of the updated policy.
Thank you for choosing Pdf Note as your educational companion. We hope our clear refund and cancellation guidelines help you shop with confidence and trust. For further questions, please do not hesitate to contact us.