We deeply value open communication and transparency with our customers. Whether you are a prospective buyer, an existing learner, or someone interested in our educational offerings, we invite you to reach out to us with any queries, feedback, or concerns.
1. How to Reach Us
We want to ensure that every person who visits Pdfnote.in has easy and multiple ways to get in touch with us. If you need assistance regarding purchases, products, technical support, or any other matter, here are the available contact channels:
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Email: The most direct and preferred way to communicate with us is through email. You can write to Pdfnote369@gmail.com. Our customer support team monitors this email regularly and strives to reply to all enquiries within 24 to 48 hours on business days.
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Website Contact Form: Visit the Contact Us page on our website at Contact Us to fill out the form with your details and message. This form sends your query directly to our support system, ensuring it reaches the appropriate team quickly.
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Social Media and Other Channels: While email remains the primary support method, updates about our products, offers, and events may also be shared on our social media channels (links available on our website). You may also send messages there, but please note response times may vary.
2. Types of Support Provided
Our team at Pdf Note is equipped to assist you with:
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Questions about available courses, PDF notes, and study material pricing
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Help with issues related to payments, order confirmation, or receipt of downloads
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guidance on using the website’s features like live tests and downloadable content
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Resolving technical difficulties in accessing or using purchased products
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Clarifications about our policies, including refund, cancellation, and privacy policies
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Receiving your valuable feedback and suggestions to improve our services
3. What Information to Include in Your Message
To help us assist you efficiently, please provide the following details when you contact us:
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Your full name and email address for identification
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Order ID or transaction details if your enquiry is related to a purchase
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Clearly describe the issue, question, or feedback you have
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Screenshots or error messages, if applicable, especially for technical problems
Providing these details upfront enables our support team to understand your situation better and offer faster resolutions.
4. Customer Service Hours
Our dedicated customer support team operates during standard business hours, which are typically:
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Monday to Friday: 9 AM to 6 PM IST
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Weekends and public holidays: Limited or no support
Emails received outside business hours will be handled on the next working day.
5. Commitment to Response Time
We strive to respond to every query within 24 to 48 hours. During peak times or holidays, replies may take a bit longer, but rest assured, no message goes unanswered. Urgent requests related to order delivery or access issues are prioritized whenever possible.
6. Privacy and Data Handling
All information you share with us through emails or the contact form is treated with strict confidentiality. We use your data only for communication and support purposes. For details on how your personal information is managed, please refer to our Privacy Policy.
7. Location of Pdf Note
Pdf Note is proudly based in India. Our mission is to empower students across the entire country by making high-quality educational materials affordable and easily accessible. While physical visits are not part of our business model, we maintain a local presence for operational activities and compliance purposes.
8. Suggestions and Feedback
We welcome all suggestions and feedback from our users as they help us improve our products and services. If you have ideas for new courses, improvements in delivery, or general comments, please do share them with us. Your voice matters greatly to us.
9. How Pdf Note Handles Complaints
If you have any grievances about our services or products, please do not hesitate to raise them through the contact channels listed above. We promise to investigate complaints promptly and work towards a fair solution. Customer satisfaction is of utmost importance to us.
We hope this Contact Us page makes it simple and convenient for you to communicate with Pdf Note. For any assistance, support, or just to say hello, reach out to us anytime.
Thank you for being part of the Pdf Note learning community!